Frontline Applicant Tracking - Kent Consortium

Openings as of 4/4/2025

Application Support Specialist I (Internal Only)

JobID: 21326

Position Type:
  Technology/Application Specialist


Date Posted:
  7/25/2023


Location:
  Kent ISD


Closing Date:
  08/17/2023


District:
  Kent ISD
  VACANCY NOTICE
 
Job Title:        Application Support Specialist I
260 day position, full-time, year round
 
Working collaboratively with the Information Systems Team, Kent ISD programs, and local districts, the Application Support Specialist is responsible for providing technical assistance for the student management system (currently PowerSchool) and other Kent ISD supported applications. This position involves troubleshooting and resolving software and system-related issues, assisting user’s navigation and implementation of applications, and escalating complex problems to the appropriate team member. This position will interact with teachers, administrators, and other stakeholders to ensure smooth functioning and optimal utilization of Kent ISD supported applications. 
 
Minimum Job Qualifications:
1. The ideal candidate will hold a Bachelor's degree in a computer technology related field or an equivalent of three years of experience supporting an enterprise application.
2. Previous experience in providing technical support with student management systems (PowerSchool preferred) in an ISD or school district setting.
3. Demonstrate understanding of modern web-based applications and relational data systems.
4. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve software-related issues. 
5. Excellent verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users.
6. Patience, empathy, and customer-oriented approach when dealing with stakeholders. 
7. Ability to prioritize and manage multiple support tickets, while maintaining attention to detail.
8. Demonstrate the ability to work both independently and as part of a team with minimal direction.
9. Experience with programming and/or scripting preferred.
10. Knowledge of educational processes, such as attendance tracking, gradebook management, and student scheduling, is preferred. 
11. Demonstrate a strong commitment to equity, social justice and inclusion in all practices and position responsibilities. Demonstrates the ability to examine the impact of educational inequities in student achievement outcomes as it aligns with race, ethnicity, and socio-economic status.
12. Certifications in PowerSchool, or similar application, preferred. 
Specific Duties & Responsibilities:
1. Provide technical support for Kent ISD and local school district student management system users via multiple channels (phone, email, virtual). 
2. Troubleshoot and resolve software-related issues.
3. Guide stakeholders through common processes within the student management system, such as attendance tracking, gradebook management, and report generation. 
4. Stay up to date with application system updates, new features, and enhancements to provide accurate information and support to users. 
5. Creates instructional materials and documentation to support the effective use of the student management system.
6. Facilitate user training sessions, webinars, and create instructional materials to improve users' understanding and proficiency with the student management system.
7. Compile and organize data, generate extracts, and coordinate tools to export data. 
8. Understand and maintain the security of student record data in accordance with FERPA and board policy.
9. Assist in the testing and implementation of new application functionalities, updates, and patches.
10. Contribute to the continuous improvement of support processes by identifying common issues, suggesting system enhancements, and participating in knowledge sharing activities.
11. Responsible for working collaboratively to accomplish state reporting requirements.
12. Participate in continuous education/professional development, user groups and other activities to increase application knowledge related to student records management, state reporting requirements, and database integration.
13. Support Kent ISD and Local Districts with the usage of a school wide messaging system. (Bright Arrow, School Messenger, etc.).
14. Support Kent ISD programs by managing the online enrollment system.
15. Be available outside of normal work hours for emergency support and application updates.
16. Regular, reliable, and punctual attendance required.  
The above is intended to describe the general content of and the requirements for the performance of this position.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
Salary: Non Union Professional salary schedule, Grade 2; $57,044-$58,184
 
Benefits: Robust benefit package includes full medical, dental, and vision insurance; generous paid sick and vacation days; State of Michigan School Employment retirement program; student loan forgiveness may be available through the Public Service Loan Forgiveness program for eligible Federal student loans.
 
This position is available for remote work in accordance with Kent ISD’s remote work policy.
 
Posting Dates: 7/25/2023 – until filled
Distribution: Internal & External
 
To Apply: Kent Intermediate School District manages employment applications online.  No hardcopy applications/resumes will be accepted for this position. 
• Applications must be completed online at jobs.kentisd.org
• Please note, due to the large number of applications, we are unable to attend to e-mail or telephone inquiries on application status.   
The final candidate for this position will be required (at their cost) to furnish Kent Intermediate School District with a current Michigan State Police and FBI criminal records LiveScan check prior to our recommendation to hire.
 
It is the policy of the Kent ISD School Board that no student, staff member or candidate for any position in the District shall be discriminated against on the basis of race, color, national origin, creed, ancestry, age, gender/sex, sexual orientation, marital status, height, weight, veteran status, political belief or physical/mental disability which does not impair their ability to perform adequately in the individual's particular position or activity, excluded from participation in, denied the benefit of, or to be subjected to discrimination in any program or activity for which the Kent ISD School Board is responsible for or receives financial assistance from the U.S. Department of Education. The Coordinator for Title IX, Section 504, the Age Discrimination Act and Title II is: Danielle Hendry., Director of Human Resources and Legal Services.




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